FAQ

It can take up to two hours before you receive a confirmation of receipt.
Please also check your spam folder. If you have not received a confirmation of receipt after two hours, please contact us by email at support@featurestores.de or by phone on 0511 51545182 .

Your order will only be shipped as soon as we can determine receipt of payment for the order.

Simply transfer the amount due to:

Commerzbank Hanover
IBAN : DE63 2504 0066 0118 5388 00
BIC/SWIFT : COBADEFFXXX
Purpose : *Your order number*

We will send you your DHL tracking number with the shipping confirmation email. You can enter this shipment number on DHL SHIPMENT TRACKING and track exactly where your package is at the moment.

Please send the return to:

​SW Studios Ltd
At midfield 29
30519 Hanover

The customer bears the shipping costs for the return . Please do not send the product back to us freight collect or uninsured.

As soon as the return arrives and has been processed, the credit will be refunded to your account.

You can return your return to a feature store. Please note that a return is only possible with the returns form.

IMPORTANT : No cash payment! You get the amount on the same
Way back as you paid.

As soon as we have processed your return, the original payment method will be credited within 5 working days.

When exchanging, please note on the returns form which replacement size you would like.

In the " Reason " box, write down one of the following numbers on the return form (1. Doesn't fit, 2. I don't like it, etc.) and in the " Exchange " box, write down the size you would like exchanged.

Please note that your rights from the right of withdrawal are affected by this
remain untouched.

No, you can also shop with us without registering via a guest order. However, you will then not be able to track the status of your order via our online shop and will have to enter your address data again for your next order.

If you have not received your order, please contact us,
then we submit an investigation request. Please note that DHL in
usually takes 7-10 business days to complete. As soon as we have received an answer, we will contact you.

You can reach us by email at support@featurestores.de and via our
Hotline (0511 920 922 00) from Monday to Friday from 8:30 a.m. to 5:00 p.m.

In the event of an incorrect delivery, we will provide you with a free shipping label. To do this, contact our customer support by email at support@featurestores.de or by telephone on our hotline (0511 920 922 00) from Monday to Friday from 8:30 a.m. to 5:00 p.m.