FAQ
FAQ
Yes, we ship all over the world. In the case of a return, note the right of withdrawal .
Please enclose the return form with your shipment and send the items
returned within 14 days of receipt.
The customer bears the shipping costs for the return. Please send
your return to us is generally not postage paid and not uninsured
return.
Return address :
SW Studios Ltd
At midfield 29
30519 Hanover
Please make a note of this when exchanging
Returns form which replacement item you want. In the " Reason " box, make a note
you one of the following numbers (1. doesn't fit, 2. doesn't like etc.)
and in the " Exchange " box write down the size and color you would like exchanged. Please note that
your rights from the right of withdrawal hereof
remain untouched.
Please send us an email to support@featurestores.de,
if you want to cancel your order. Alternatively you can also call us.
Telephone: 0511 51545182
You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m.
Please note that we only take orders
can cancel if they are not yet in preparation for dispatch.
You can return your return to a feature store. Please note that a return can only be made using the returns form
is possible.
IMPORTANT : No cash payment! You will get the amount back the same way you paid.
If you have not received your order, please contact us and we will submit an investigation request. Please note that DHL in
usually takes 7-10 business days. As soon as we have received an answer, we will contact you.
You can reach us by email at support@featurestores.de
and via our hotline
( 0511 51545182 ) from Monday to Friday from 8:30 a.m. -
17:00 o'clock.
It can take up to two hours before you receive a confirmation of receipt.
Please also check your spam folder. If you have not received a confirmation of receipt after two hours, please contact us by email at support@featurestores.de or by phone on 0511 51545182 .
We will send you your DHL tracking number with the shipping confirmation email. You can enter this tracking number on DHL SHIPMENT TRACKING and track exactly where your package is
just located.
No, you can also shop with us without registering via a guest order. However you can
You will then not be able to track the status of your order via our online shop and will have to enter your address data again for your next order.
